Return/Refund Policy

We accept Refunds.

Returns
Our policy lasts 2 days. If 2 Business days have gone by since you have received the product, unfortunately we can’t offer you a refund.
In addition, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the artists. Contact us directly at: sonarta.com, via: contact@sonarta.com or phone: 405-642-5307

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 Business days.

Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of the above and you still have not received your refund yet, please contact us at
contact@sonarta.com or via phone: 405-642-5307

Sale Items (if applicable)
Only regular priced items can be refunded, unfortunately Sale/Discounted items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Since most of the artworks on this site are Unique (only one), we can't offer exchange on those items, however we will exchange the items with multiple copies. If you need to exchange it for the same item, send us an email at contact@sonarta.com and send your item to: 333 NW 5th Street, Suite 2305, Oklahoma City, Oklahoma 73102.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver with notification of your return.

Shipping
To return your product, you should mail your product to: 333 NW 5th Street, Suite 2305, Oklahoma City, Oklahoma, US, 73102
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

 

Respectfully,
Shahla Reynolds, CEO
Sonarta.com
contact@sonarta.com
4005-642-5307